How to Raise a Complaint or Feedback
You can raise your concern informally in person, by telephone, or by emailing our Pharmacy Superintendent / Manager:
- By Phone: 01454 313827
- By Email: info@northyatepharmacy.com
- In Person / By Post: North Yate Pharmacy, 182 Wellington Road, Yate, Bristol, BS37 5SU
Our Complaints Process
- Acknowledgment: We will acknowledge receipt of your complaint within 3 working days.
- Investigation: We will thoroughly investigate the circumstances and aim to provide a full written response within 20 working days.
Escalating Your Complaint
If your complaint relates to an NHS service (such as NHS prescriptions, Pharmacy First, or NHS vaccinations) and you are not satisfied with our local resolution, you have the right to escalate your concern:
- Bristol, North Somerset and South Gloucestershire Integrated Care Board (BNSSG ICB): Website: bnssg.icb.nhs.uk | Email: bnssg.customerservice@nhs.net
- Parliamentary and Health Service Ombudsman (PHSO): If you remain dissatisfied following the ICB review, you can contact the PHSO at ombudsman.org.uk or call 0345 015 4033.